An API integration between site, CRM and an internal system
What to do when systems are formally connected but nobody can say where exactly the process breaks.
Context
Requests from the website, the CRM and an internal system disagreed about statuses. Some data was carried over by hand, some through ad-hoc exports.
Problem
Errors were hard to trace. The team noticed the discrepancies only after the process had already stalled.
Approach
Aivex described the events, the statuses and the rules of exchange, and then designed the integration backend.
Solution
- mapped the data and the events
- designed the API exchange
- added error handling and retries
- set up the logs
- prepared the integration documentation
Result
Data started moving predictably. The team gained visibility of failures, and the process stopped depending on manual reconciliation.
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